Terms of Use
Last Updated: June 2026
Table of contents
At Syngi, we take privacy seriously.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, or interact with Syngi-powered communication systems.
Information We Collect
We collect information you provide directly to us, including:
- Name
- Email address
- Phone number
- Company information
- Account information
- Communications submitted through forms, calls, messages, or support requests
We may also collect technical information automatically, including:
- IP address
- Browser type
- Device information
- Usage activity
- Session information
- Website interaction data
Communication Data
Depending on the services used, Syngi may process:
- Voice conversations
- Call recordings
- Conversation transcripts
- SMS communications
- Chat interactions
- Appointment requests
- Customer support inquiries
How We Use Information
We use information to:
- Provide and improve our services
- Operate customer communication systems
- Deliver support
- Analyze performance and usage
- Maintain platform security
- Develop new features
- Meet legal and regulatory obligations
AI & Automated Processing
Certain Syngi services utilize artificial intelligence technologies, machine learning models, automated workflows, and decision-support systems.
These technologies may be used to:
- Interpret customer inquiries
- Generate responses
- Classify conversations
- Route communications
- Trigger workflows
- Support operational processes
- Assist with customer engagement activities
Artificial intelligence systems may produce inaccurate, incomplete, or unexpected outputs.
Customers remain responsible for reviewing, validating, and determining the suitability of information generated through the use of Syngi services.
Syngi does not guarantee the accuracy, completeness, or reliability of AI-generated outputs and should not be relied upon as a substitute for professional, legal, financial, medical, or regulatory advice.
Voice Recording & Transcription
Depending on service configuration and applicable customer settings, Syngi may process voice communications, call recordings, voicemail content, audio files, and conversation transcripts.
Recorded communications may be used to:
- Deliver requested services
- Improve operational performance
- Generate transcripts
- Support reporting and analytics
- Facilitate quality assurance activities
- Maintain service reliability
Customers are responsible for ensuring that any recording, monitoring, transcription, storage, or processing of communications complies with applicable laws, regulations, consent requirements, and industry obligations within the jurisdictions in which they operate.
Communications Consent
Customers are solely responsible for obtaining any permissions, notices, disclosures, or consents required to communicate with their customers, prospects, users, employees, or other individuals through Syngi services.
This includes communications conducted through:
- Voice calls
- SMS messaging
- Web chat
- Automated workflows
- Appointment reminders
- Review requests
- Follow-up communications
Use of Syngi does not relieve customers of their legal obligations under applicable privacy, consumer protection, telecommunications, marketing, or consent regulations.
Syngi does not verify the validity of customer-provided consent records and is not responsible for customer compliance with applicable communication laws.
Subprocessors & Third-Party Providers
To provide and improve our services, Syngi may engage trusted third-party providers and technology partners.
These providers may support functions such as:
- Cloud infrastructure
- Communications services
- Artificial intelligence processing
- Analytics
- Customer support
- Payment processing
- Data storage
- Security monitoring
- Integration services
Where appropriate, these providers may process information on our behalf in connection with delivering the services requested by customers.
Syngi evaluates providers based on operational, security, and business considerations and may change providers from time to time as our services evolve.
Use of Syngi may also involve integrations or services operated directly by third parties. Syngi is not responsible for the privacy practices, security controls, availability, or performance of third-party services that are not owned or controlled by Syngi.
Security & Data Protection
Protecting customer information is a core part of how Syngi is designed and operated.
We maintain administrative, technical, and organizational safeguards intended to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.
These safeguards may include access controls, authentication mechanisms, system monitoring, infrastructure security measures, data management procedures, and other security practices appropriate to the nature of the services provided.
While we take reasonable measures to protect information, no system, network, or method of electronic transmission can be guaranteed to be completely secure.
Customers remain responsible for maintaining appropriate security practices within their own systems, accounts, devices, and operational environments.
Data Retention
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods vary depending on the type of information involved.
Your Choices
Depending on your jurisdiction, you may have rights related to your personal information, including rights to access, correct, delete, or restrict the use of certain information.
Requests may be submitted using the contact information available on our website.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on this page with an updated effective date.
Contact
If you have questions about this Privacy Policy, please contact Syngi through the information provided on our website.