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Captured 96% of reservation requests and reduced front-of-house interruptions by 58%

Industry

Restaurant & Hospitality

Use Case

Reservations, waitlist management, guest communication

Core Functions

Reservation booking
Waitlist coordination
Guest inquiry handling
Multi-channel communication
Sable & Oak Kitchen is a high-traffic dining concept where consistent guest experience and efficient service flow are critical to maintaining both brand reputation and revenue performance. During peak hours, inbound communication volume increases sharply, placing pressure on front-of-house operations. By deploying Syngi, Sable & Oak transformed how guest interactions are handled — capturing reservation demand instantly, reducing operational interruptions, and maintaining a high-touch experience without overloading staff.

Challenge

  • High volume of reservation and inquiry calls during peak hours
  • Frequent interruptions at the host stand
  • Missed or delayed responses to guest requests
  • Inconsistent communication across channels

Solution

  • 24/7 multi-channel guest communication system deployed
  • Automated reservation and waitlist handling
  • Instant responses to guest inquiries
  • Unified communication across voice and digital channels

Results

  • 96% of reservation requests captured
  • 58% reduction in front-of-house interruptions
  • Faster and more consistent guest responses
  • Improved operational flow during peak service

Inbound demand was disrupting the in-restaurant experience

Sable & Oak operates in a service environment where timing, coordination, and guest experience must align seamlessly. During peak dining hours, the host stand became a bottleneck — balancing in-person guests with a constant flow of inbound calls and messages.
Reservation requests, waitlist inquiries, and general questions created continuous interruptions. Staff were forced to divide attention between guests in front of them and guests trying to reach the restaurant remotely.
Calls were missed. Responses were delayed.
And even when handled, the experience was inconsistent.
The demand was there, but the process for managing it was creating friction — both for guests and for the team delivering service inside the restaurant.

Meeting guests without interrupting service flow

Syngi was deployed to handle every inbound guest interaction the moment it occurs, removing the dependency on front-of-house staff availability.
Reservation requests are captured instantly, waitlist placements are processed seamlessly, and guest inquiries are answered in real time across channels. Conversations are structured to move quickly toward resolution while maintaining a natural, high-quality guest experience. 

Guests are no longer waiting for someone to answer the phone. They are being assisted immediately.

And the dining room continues to operate without disruption.

The phones used to control the pace of our service. Once that changed, everything inside the restaurant became more manageable

General Manager

Sable & Oak Kitchen

From reactive call handling to controlled guest communication

What began as a solution to manage reservation calls evolved into a full system for handling all inbound guest communication. Syngi now manages reservations, waitlist requests, and general inquiries without requiring staff intervention. During peak hours, the system absorbs high volumes of inbound demand while maintaining consistent response times. Guests are guided through the reservation process quickly, without delays or friction.

Allowing staff to focus on the in-person experience

By removing inbound interruptions, Sable & Oak’s team can focus entirely on guests in the restaurant. Staff are no longer balancing phone calls with in-person service, reducing stress and improving overall execution. The result is a more controlled environment where both digital and in-person guest experiences are handled with consistency and precision.

Our team isn’t constantly pulled away anymore. That’s made a noticeable difference in how smoothly each service runs

General Manager

Sable & Oak Kitchen

96%

Reservation requests captured

58%

Reduction in front-of-house interruptions

Faster

Guest response times
With Syngi in place, Sable & Oak has transitioned from reactive communication to a structured, real-time system. Every guest inquiry is handled instantly, allowing the team to maintain service quality while capturing more reservation demand without operational disruption.

It feels more controlled now. We’re handling more demand, but it doesn’t feel chaotic anymore.”

General Manager

Sable & Oak Kitchen

With inbound communication stabilized, Sable & Oak is expanding its use of Syngi to support event bookings, private dining inquiries, and proactive guest engagement workflows.
Future initiatives include deeper integration with reservation systems and continued optimization of guest communication during peak demand periods.

Capture, qualify, and convert your inbound pipeline — instantly.
Control every inbound opportunity.

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