Boosted consultation bookings by 68% and re-engaged 35% of previously unresponsive leads
Industry
Use Case
Core Functions
Lead qualification
Consultation scheduling
Automated follow-up sequences
Challenge
- High volume of inbound inquiries without consistent follow-up
- Leads going cold after initial contact
- Delays in responding to consultation requests
- Missed opportunities to convert interested prospects
Solution
- 24/7 multi-channel inquiry engagement system deployed
- Structured qualification for consultation readiness •
- Real-time scheduling for new client consultations
- Automated follow-up sequences to re-engage inactive leads
Results
- 68% increase in consultation bookings
- 35% of previously unresponsive leads re-engaged
- Faster response across all inquiry channels
- Improved consistency in lead nurturing
Interested prospects were not converting into booked consultations
Aurevia operates in a space where client decisions are often influenced by timing, trust, and ease of engagement. Prospective clients frequently inquire about services but may take time before committing to a consultation.
Before implementing Syngi, many of these inquiries were handled manually, with follow-up depending on staff availability and internal processes. Initial responses were sometimes delayed, and ongoing communication with leads was inconsistent.
As a result, a significant portion of interested prospects never moved forward.
Leads went cold.
Follow-up opportunities were missed.
And potential clients chose competitors who engaged more consistently.
The challenge wasn’t generating interest.
It was maintaining engagement long enough to convert that interest into a booked consultation.
Meeting clients at the moment they’re ready to engage
Syngi was deployed to ensure that every inbound inquiry is handled immediately and followed through consistently. When a prospective client reaches out, the system engages in real time — answering questions, gathering relevant details, and guiding them toward booking a consultation.
For leads that do not convert immediately, Syngi initiates structured follow-up sequences designed to re-engage interest over time. Each interaction is timed and tailored to maintain momentum without overwhelming the client.
Interest is captured, nurtured, and converted.
We had a lot of interest, but not enough of it turned into actual bookings. Once we fixed how we followed up, the difference was immediate
Practice Director
Aurevia Skin & Aesthetics
From one-time inquiries to ongoing engagement
What began as a solution for handling inbound inquiries quickly evolved into a full system for managing client engagement. Syngi now supports the entire pre-consultation journey — from first inquiry through follow-up and booking.
Instead of leads being handled once and then forgotten, every interaction becomes part of a continuous engagement process. Prospective clients are guided forward at the right pace, increasing the likelihood of conversion.
Creating a more consistent and predictable booking flow
By introducing structure and automation into the follow-up process, Aurevia now operates with a more predictable pipeline of consultations.
Staff are no longer relying on manual outreach or trying to track which leads need follow-up. Instead, every lead is managed systematically, ensuring consistent communication and higher conversion rates.
The result is a more controlled intake process where no opportunity is left unaddressed.
Now we’re not just responding — we’re staying engaged. That’s what’s driving more people to actually book.
Practice Director
Aurevia Skin & Aesthetics
68%
35%
Consistent
It’s not just about getting more leads. It’s about actually converting the ones we already have — and now we are
Practice Director
Aurevia Skin & Aesthetics
