Qualified 88% of inbound leads and reduced intake handling time by over 40%
Industry
Use Case
Core Functions
Structured intake
Lead qualification
Case routing automation
Hawthorne Legal Group operates in a high-volume intake environment where every inbound inquiry must be assessed quickly to determine fit, urgency, and potential case value. Time spent on unqualified leads directly impacts the firm’s ability to focus on high-value matters.
By deploying Syngi, Hawthorne transformed how inbound legal inquiries are handled — standardizing intake, qualifying leads in real time, and routing viable cases efficiently while reducing time spent on low-value or non-actionable inquiries.
Challenge
- High volume of unqualified or low-value inquiries
- Time-consuming manual intake process
- Inconsistent qualification across staff
- Delays in identifying viable cases
Solution
- 24/7 structured intake system deployed
- Real-time qualification of every inbound inquiry
- Automated filtering of non-qualified leads
- Intelligent routing of viable cases to the appropriate team
Results
- 88% of inbound leads qualified before reaching staff
- Over 40% reduction in intake handling time
- Improved consistency in lead evaluation
- Significant reduction in missed opportunities
Too much time was spent on the wrong conversations
Hawthorne Legal Group receives a steady stream of inbound inquiries, ranging from highly relevant cases to general questions and non-qualified leads. Each inquiry requires time to assess, and not all lead to viable legal work.
Before implementing Syngi, intake was handled manually, with staff responsible for answering calls, asking initial questions, and determining whether a case met the firm’s criteria.
This created two challenges.
First, valuable time was being spent on inquiries that did not convert into meaningful cases.
Second, delays in intake meant that high-value leads were not always identified and routed quickly enough.
The issue wasn’t volume.
It was the lack of a structured system to filter, qualify, and prioritize inbound demand effectively.
Meeting potential clients with structured, immediate intake
Syngi was deployed to manage the initial intake process for every inbound inquiry. Instead of relying on manual questioning, the system engages callers immediately and guides them through a structured set of intake questions.
This process captures key details, assesses case relevance, and determines whether the inquiry aligns with the firm’s focus areas. Qualified leads are then routed directly to the appropriate team, while non-qualified inquiries are handled without consuming staff time.
There is no ambiguity. No inconsistent intake. And no wasted time on misaligned inquiries.
We were spending too much time figuring out who to talk to. Once that became structured and immediate, everything became more efficient
Managing Partner
Hawthorne Legal Group
From manual intake to intelligent case filtering
What began as a way to manage inbound calls evolved into a comprehensive intake and qualification system. Syngi now handles the front-end of Hawthorne’s client acquisition process — from initial inquiry through qualification and routing.
Instead of every inquiry reaching staff, only relevant, qualified leads move forward. The system ensures that time is spent where it matters most — on viable cases with clear potential.
Even as inquiry volume fluctuates, Syngi maintains consistent intake standards, eliminating variability in how leads are evaluated.
Enabling the team to focus on high-value work
By removing the burden of initial screening, Hawthorne’s legal team is no longer tied up in early-stage intake conversations.
Attorneys and staff can focus on case strategy and client work, rather than filtering through inbound inquiries.
The result is a more controlled intake process where every lead is handled efficiently, and internal resources are aligned with higher-value opportunities.
Now when something reaches our team, we know it’s already been qualified. That changes how we prioritize our time
Managing Partner
Hawthorne Legal Group
88%
40%+
Increased
It’s not just faster. It’s more controlled. We’re spending time where it actually matters now
Managing Partner
Hawthorne Legal Group
